Course Overview
In spite of all our best efforts, accidents and incidents occasionally occur. These unplanned or undesired events can adversely affect a company’s work operations and may include work-related injuries, occupational illnesses, property damage, spills and fires. Critically, all incidents should therefore be thoroughly investigated demonstrating a proven company-wide process of efficiency and effectiveness linked to the Safety Management System (SMS). The more serious the incident the more extensive the investigation.
Learning Objectives
1
Learners will be able to develop the knowledge and skills required to investigate all adverse events
2
Learners will be able to identify and understand the causes of accidents and ill-health
3
Learners will understand the elements that combine to form an accident
4
Learners will be able to develop confidence & professionalism in investigating, interviewing & reporting
5
Learners will be able to ensure all employees & contractors are aware of the SMS and ‘Safety Culture’
Course Outline
Incident and Accident Theories
- Incident & Accident Analysis Overview, exploring Accident Theory
- Identify Accident and Incident Causation Factors
- What are the necessary conditions for an accident to happen?
- Unsafe Acts vs. Unsafe Conditions: Avoiding the “Blame Game”
- Role of the HSE Team Leader and A Trained and Prepared Workforce During an Investigation
- Links between Risk Assessment and Incident Investigation
- Factors that contribute towards establishing a good safety culture?
- Case Studies – organisations who survived and those who failed
Investigation Methodology
- Six-Step Accident Investigation Process
- Scene Protection and Examination – Who should be involved at this stage?
- Listen and Learn, and Learn to Look and Listen More
- The Importance of Note Taking vs. Reliance on Memory
- Scene Photographs (+video) and Sketching – equipment required
- Case Studies
Root Cause Analysis
- What is the “Root Cause” and Why is it important?
- Basic vs. Root Cause: Getting from “effect” to “cause”
- What questions to ask to confirm “Root Cause”?
- From Root Cause to Prevention
- Consider the Human Error Issues
- Help to Establish and Maintain Regulatory Due Diligence
- The Role of Policies, Equipment and Training on Accident Prevention
- Case Studies
Interviewing Techniques, Facts, Evidence & Witness Statements
- Purpose and Preparation for the Interview
- Who Conducts the Interview?
- Where to Conduct an Interview?
- Building Rapport with the Witness
- Obtaining Witness Statements
- Forms and Format
- Inculpatory and Exculpatory Statements
- Group Exercise (Obtaining Statements)
Report Writing & Practical Exercises
- Forms, Format and Structure
- Effective Writing Skills – simple, self-explanatory and straightforward
- Writing the Report – the aim is to persuade and seek action
- Help to Prevent Recurrence – cost savings (human and financial)
- Class exercise – Accident Investigation based on case study·
- Class exercise – Produce the outline of a suitable report from the above
Who Should Attend?
This highly practical and interactive course has been specifically designed for:
- HSE Officers
- Supervisors
- Inspectors
- Advisors
- Auditors
- Team Leaders / Managers
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