Conflict Management
(BSD238)
Business Management
The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
OrientMCT
Conflict Management
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
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