Customer Service Excellence for Facility Management Business
(BSD318)
Business Management
OrientMCT
Customer Service Excellence for Facility Management Business
The aim of this training course is to introduce the students with the terminology, principles and applications, communications, and customer service of the facility management as one of the management tools applied in practice in the customer service management of support activities within facility management companies.
Throughout the course, participants will be able to understand the essentials of facility management, examine realistic workplace customer situations in a facility management services organization, and will be able to apply integrated communication skills and customer service experience of all services that support the company’s main activity in practice.
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