Customer Service for Law Firms
The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
Most law firm owners spend a lot of time worrying about finding their next potential clients and not enough time thinking about how to improve their law firm client service experience for their existing clients. You must be relentless in refining your firm’s client service. A modern, successful, and profitable firm is innovative, efficient, and guided by a client-centered approach. Law firm client service should be an iterative process where you always look for ways to deliver value, communication, and deliverables with the client’s needs in mind.
Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly.
This workshop will look at all types of law firm customers and how we can serve them better and improve ourselves in the process.