Most law firm owners spend a lot of time worrying about finding their next potential clients and not enough time thinking about how to improve their law firm client service experience for their existing clients. You must be relentless in refining your firm’s client service. A modern, successful, and profitable firm is innovative, efficient, and guided by a client-centered approach. Law firm client service should be an iterative process where you always look for ways to deliver value, communication, and deliverables with the client’s needs in mind.