Excellence in Government Customer Service Centers
The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
Always putting your customer at the center of your business creates a service driven culture. The best and most successful government entities clearly understood this fact. This Excellence in Government Customer Service Centers training course will motivate participants to becoming more customer focused and more passionate about delivering outstanding service by understanding the logical and emotional motivations of a customer to buy or continue using a service.
Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction. This program will energize your staff to deliver world class service that leaves customers with a lasting positive impression