Global Star Rating System for Customer Services
(BSD330)
Business Management
The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
OrientMCT
Global Star Rating System for Customer Services
The UAE Global Star Rating Model is a unique model developed by the UAE Government to further challenge entities to continually enhance the level of service delivery in order to shift entities mindset and internal culture from customer satisfaction into customer happiness centricity. This course will help participants to identify key drivers for customer happiness as demonstrated in the Global Star Rating Model and adopted by the UAE Government Customer Service/Happiness Centers.
The content of this training program is based on the eight dimensions of the Global Star Rating System Framework forming the pillars for ensuring customer happiness being the core of the model and what it all runs about.
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