Expert Certification Course

Telephone Etiquette

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Telephone Etiquette

Best For 
  • Managers
  • Students
  • Engineers

Course Description

Course Description

If your organization’s presence is less than top notch, people will likely judge your employees as rude, uncaring, unprofessional and uninterested in their business. Do the people who answer the telephone are empathetic? Friendly? In Control? Do they listen well? Do they understand what makes the person on the other end of the telephone tick? OrientMCT will give you basics of customer services, how to project a polished image, demonstrate proper telephone skills through practice activities, and live with the tools to present an image that reflects confidence, credibility and capability. OrientMCT will explain the importance of positive attitude in delivering good customer service and the benefits of providing excellent customer service to both internal and external customers. Identify barriers to providing high quality customer services and apply techniques for dealing with angry or upset customers by successfully answering. Effectively deal with dialects and accents on the telephone and demonstrate the proper way to greet, transfer and place callers on hold. Understand and identify different behavioral styles and adapt as necessary and rephrase blunt communication for better results

Certified Authority

Certified Authority

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Course Stat

Course Stat

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Glimpse of Previous Sessions

Glimpse of Previous Sessions

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