Certified Customer Service Professional
The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
In today’s highly competitive business environment, managing customer relationships and effectively interacting with your customers are critical to an organization’s success. By enhancing the customer experience, organizations can develop a strong relationship between the customer and the organization.
If sustained over time, organizations can strengthen their competitive position and as a result increase its profitability.