Customer Service Telephone Skills
The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
If your organization’s presence is less than top notch, people will likely judge your employees as rude, uncaring, unprofessional and uninterested in their business. Do the people who answer the telephone are empathetic? Friendly? In Control? Do they listen well? Do they understand what makes the person on the other end of the telephone tick?
During this programs participants will learn the basics of customer services, how to project a polished image, demonstrate proper telephone skills through practice activities, and leave with the tools to present an image that reflects confidence, credibility and capability