Delivering Exceptional Customer Service
(BSD325)
Business Management
The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
OrientMCT
Delivering Exceptional Customer Service
Delivering exceptional customer support means you’re creating value for your customers, inside and outside your organization.
In this course, you’ll learn how to become an exceptional customer support rep by developing competencies, analyzing cases, managing your time, and adhering to service level agreements.
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