Conflict Resolution

Workplace conflict resolution can feel like lion taming, but without the benefit of tame lions. Half of HR workers report spending one to five hours a week on workplace conflict resolution, which demonstrates how persistent it is. Whether you’re an HR department of one or you manage a whole team, managers and employees turn to you when they need help mediating and resolving workplace conflicts. Much is at stake; employees may threaten to quit or even sue. You need to go in armed with effective conflict resolution strategies to de-escalate tension, get opposing sides to compromise, and remedy hurt feelings.