Customer Satisfaction & Retention
The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
You are a business or part of one, then you surely, interact with customers. Their retention and loyalty are something that for sure is something you will think of! Let us make a statement here, customer retention for sure can transform your business. It is a mission for many organizations.
when the performance indicator is red, and the customers show a reverse sign or choose to take a U-turn, then it is a sign for the organisation and a time when immediate action is required.