The process by which an individual determines direction, influences a group, and directs the group toward a specific goal or mission.
To answer this question, we should first look at key performance indicators (KPIs). KPIs are strategic metrics. A KPI is a quantifiable measure used to evaluate how effective a company is in achieving key business objectives. This doesn’t mean that everything that you can measure is a KPI in HR. Only metrics that have a direct link with the organizational strategy can be called KPIs.