Consulting

ISO 10004 – Customer Satisfaction

ISO 10004 focus is on customers external to the organization. It provides guidance in defining and implementing processes to monitor and measure customer satisfaction. This standard identifies trends and therewith eliminate causes of complaints, encourage personnel to improve their skills in working with customers, basis for continual review and analysis of the complaints-handling process. ISO 10004 is intended for use by organizations regardless of type, size or product provided.

ISO 14001 - Environmental Management System
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CONSULTING SERVICES

GAP ANALYSIS

A gap analysis is an examination and assessment of your current performance for the purpose of identifying the differences between your current state of business and where you’d like to be.

DOCUMENT DEVELOPEMNT

Development: OrientMCT shall assist the companies to establish the processes and systems against the requirements of the management system which shall include Policy, System Procedures.

IMPLEMENTATION

Implementing an effective and robust management system will help companies to improve the business performance, reduces risk and increased efficiency. OrientMCT shall carry out / assisting.

INTERNAL AUDIT

Audit is a systematic, independent and documented process and evaluating it objectively to determine the extent to which audit criteria are fulfilled. OrientMCT shall conduct internal audits.

CLOSURE OF NONCONFORMANCE

Nonconformity is the failure to meet one or more of the existing requirements in management system as per the standard or the company’s system. OrientMCT shall assist the companies to closure.

MANAGEMENT REVIEW MEETING

I mentioned this in the last time. We can remove this, as this will be mostly done by the client and we shall only assist in this.

CERTIFICATION SUPPORT

Certification is the process where the company’s Management system documentation and implementation has been verified by the Certification body. OrientMCT shall assist companies.

CUSTOMISE ASSISTANCE

Certification is the process where the company’s Management system documentation and implementation has been verified by the Certification body. OrientMCT shall assist companies.

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TRAINING SERVICES

AWARENESS TRAINING

This training course covers discussions on what is new in ISO 10004:2015 and gives an overview of new requirements and its interpretations. The course is highly useful for all the organizations to understand the changes, to ensure smooth transition if they are already certified to ISO 10004:2008.  It is also beneficial for first time learners of Quality Management System.

INTERNAL AUDITOR TRAINING

ISO 10004:2015 Internal Auditor course offers an overall understanding of the concepts of the ISO 10004:2015 standard and the principles and practices of effective internal audits in accordance with ISO 10004. Experienced instructors explain the requirements of ISO 10004:2015 in detail.

LEAD AUDITOR TRAINING

We provide IRCA approved training for ISO 10004:2015 Lead Auditor Training for all Industries through a CQI IRCA approved training partner. Learn the principles and practices of effective quality management system audits compliant with ISO 10004.

TRANSITION TRAINING

This course is a right choice for existing ISO 10004:2008 Lead Auditors who wants to develop the expertise to audit an ISO 10004:2015 Quality Management System. The course offers the learning aspect about the new ISO high level structure and the key differences between ISO 10004:2008 and ISO 10004:2015

IMPLEMENTATION TRAINING

This training course covers discussions on what is new in ISO 10004:2015 and gives an overview of new requirements and its interpretations. The course is highly useful for all the organizations to understand the changes, to ensure smooth transition if they are already certified to ISO 10004:2008. It is also beneficial for first time learners of Quality Management System.

CUSTOMISE TRAINING

This training course covers discussions on what is new in ISO 10004:2015 and gives an overview of new requirements and its interpretations. The course is highly useful for all the organizations to understand the changes, to ensure smooth transition if they are already certified to ISO 10004:2008. It is also beneficial for first time learners of Quality Management System.

CLOSURE OF NONCONFORMANCE

Determining the GAP between your organization’s current business practices (Management System) and the requirements of standards is an important step.

CLOSURE OF NONCONFORMANCE

Determining the GAP between your organization’s current business practices (Management System) and the requirements of standards is an important step.

CLOSURE OF NONCONFORMANCE

Determining the GAP between your organization’s current business practices (Management System) and the requirements of standards is an important step.

CLOSURE OF NONCONFORMANCE

Determining the GAP between your organization’s current business practices (Management System) and the requirements of standards is an important step.

CLOSURE OF NONCONFORMANCE

Determining the GAP between your organization’s current business practices (Management System) and the requirements of standards is an important step.

CLOSURE OF NONCONFORMANCE

Determining the GAP between your organization’s current business practices (Management System) and the requirements of standards is an important step.

CLOSURE OF NONCONFORMANCE

Determining the GAP between your organization’s current business practices (Management System) and the requirements of standards is an important step.

OUR

TRAINING SERVICES

OrientMCT embed the extra layer of disruptive approach which makes our solutions unique along with the solid strategy and execution planning. Having plans and processes aligned with expected outcomes drives a business to grow steadily and successfully. That is why our team of experts takes the time to understand your business inside and out, so we can help you build an IT strategy that enables your business to succeed. Our process of Intentional Design helps our clients build success through IT innovation and automation.

This training course covers discussions on what is new in ISO 9001:2015 and gives an overview of new requirements and its interpretations. The course is highly useful for all the organizations to understand the changes, to ensure smooth transition if they are already certified to ISO 9001:2008.  It is also beneficial for first time learners of Quality Management System.

ISO 9001:2015 Internal Auditor course offers an overall understanding of the concepts of the ISO 9001:2015 standard and the principles and practices of effective internal audits in accordance with ISO 19011. Experienced instructors explain the requirements of ISO 9001:2015 in detail.

We provide IRCA approved training for ISO 9001:2015 Lead Auditor Training for all Industries through a CQI IRCA approved training partner. Learn the principles and practices of effective quality management system audits compliant with ISO 9001 and ISO 19011.

This course is a right choice for existing ISO 9001:2008 Lead Auditors who wants to develop the expertise to audit an ISO 9001:2015 Quality Management System. The course offers the learning aspect about the new ISO high level structure and the key differences between ISO 9001:2008 and ISO 9001:2015

This training course covers discussions on what is new in ISO 9001:2015 and gives an overview of new requirements and its interpretations. The course is highly useful for all the organizations to understand the changes, to ensure smooth transition if they are already certified to ISO 9001:2008.  It is also beneficial for first time learners of Quality Management System.

Get In Touch!

Contact us for a quote or in case of any urgent queries please send us an email on: info@orientmct.com
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