SAP (Quality Management (SAP QM)

ERP & CRM Applications​

SAP (Quality Management (SAP QM)

Welcome to the SAP QM course: Quality Management. SAP QM is a module within the SAP ERP system that enables organizations to effectively manage and control quality processes and standards. This course will provide you with a comprehensive understanding of SAP QM and equip you with the skills to effectively plan, execute, and monitor quality management activities using the SAP system.

Course Outline

Module 1: Introduction to SAP QM

  • Understanding the purpose and benefits of SAP QM
  • Exploring the SAP QM module and its components
  • Navigating the SAP QM user interface and navigation
  • Overview of quality management processes

Module 2: Master Data in SAP QM

  • Managing master data in SAP QM
  • Configuring inspection characteristics and sampling procedures
  • Defining inspection plans and control plans
  • Utilizing catalogs and coding systems

Module 3: Quality Planning

  • Performing quality planning in SAP QM
  • Configuring quality management in procurement and production processes
  • Defining inspection types and inspection methods
  • Utilizing quality certificates and certificates of analysis

Module 4: Quality Inspection

  • Managing quality inspection processes in SAP QM
  • Executing incoming, in-process, and final inspections
  • Performing results recording and usage decisions
  • Handling defects and non-conformances

Module 5: Quality Notifications and Quality Issues

  • Managing quality notifications and quality issues in SAP QM
  • Configuring quality notifications and processing workflow
  • Handling customer complaints and returns
  • Utilizing problem-solving and root cause analysis tools

Module 6: Quality Control and Quality Certificates

  • Implementing quality control and quality certificates in SAP QM
  • Configuring inspection lots and quality levels
  • Performing quality certificates and outgoing inspections
  • Utilizing batch management and shelf-life management

Module 7: Quality Reporting and Analytics

  • Utilizing reporting and analytics features in SAP QM
  • Generating quality management reports and key performance indicators (KPIs)
  • Analyzing quality data and performance
  • Creating custom reports and dashboards

Module 8: Integration with Other SAP Modules

  • Integrating SAP QM with other SAP modules (MM, PP, SD)
  • Configuring integration points and data exchange
  • Managing cross-module transactions and processes
  • Utilizing integration for seamless quality management

Module 9: SAP QM Administration and Maintenance

  • Managing user access and security in SAP QM
  • Configuring SAP QM system settings and preferences
  • Performing system updates and patch management
  • Monitoring system performance and resolving issues


  • Basic understanding of quality management concepts
  • Familiarity with SAP ERP concepts and navigation
  • No prior experience with SAP QM required

By the end of this course, you will have a comprehensive understanding of SAP QM and its various modules. You will be able to effectively utilize SAP QM for quality planning, inspection, notifications, control, and reporting. Master SAP QM and optimize your organization’s quality management processes through the Quality Management course.

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