SAP SD (Sales & Distribution)

ERP & CRM Applications​

SAP SD (Sales & Distribution)

Welcome to the SAP SD course: Sales & Distribution. SAP SD is a module within the SAP ERP system that enables organizations to effectively manage their sales and distribution processes, including order management, pricing, billing, and customer relationship management. This course will provide you with a comprehensive understanding of SAP SD and equip you with the skills to effectively handle sales activities, manage customer orders, and optimize the distribution process using the SAP system.

Course Outline

Module 1: Introduction to SAP SD

  • Understanding the purpose and benefits of SAP SD
  • Exploring the SAP SD module and its components
  • Navigating the SAP SD user interface and navigation
  • Overview of sales and distribution processes

Module 2: Master Data in SAP SD

  • Managing master data in SAP SD
  • Configuring customer master data and material master data
  • Defining pricing conditions and condition records
  • Utilizing sales document types and item categories

Module 3: Sales Order Processing

  • Processing sales orders in SAP SD
  • Configuring order types and order processing procedures
  • Managing sales document flow and document control
  • Utilizing availability check and delivery processing

Module 4: Pricing and Rebate Management

  • Managing pricing and rebate processes in SAP SD
  • Configuring pricing procedures and condition techniques
  • Handling pricing conditions and discounts
  • Utilizing rebate agreements and processing

Module 5: Billing and Invoicing

  • Managing billing and invoicing processes in SAP SD
  • Configuring billing documents and account determination
  • Handling billing plans and payment terms
  • Utilizing output determination and billing control

Module 6: Sales and Distribution Reporting

  • Utilizing reporting and analytics features in SAP SD
  • Generating sales reports and key performance indicators (KPIs)
  • Analyzing sales data and performance
  • Creating custom reports and dashboards

Module 7: Credit Management and Risk Analysis

  • Implementing credit management and risk analysis in SAP SD
  • Configuring credit control areas and credit limits
  • Handling credit checks and blocked orders
  • Utilizing credit exposure and risk analysis tools

Module 8: Returns and Complaints Management

  • Managing returns and complaints in SAP SD
  • Handling return orders and return deliveries
  • Processing customer complaints and quality issues
  • Utilizing return and complaint processing workflow

Module 9: Sales Support and Customer Relationship Management

  • Enhancing sales support and customer relationship management in SAP SD
  • Managing sales activities, leads, and opportunities
  • Handling customer inquiries and quotations
  • Utilizing sales support tools and integration with CRM

Module 10: SAP SD Integration

  • Integrating SAP SD with other SAP modules (MM, FI, CO)
  • Configuring integration points and data exchange
  • Managing cross-module transactions and processes
  • Utilizing integration for seamless sales and distribution

Module 11: SAP SD Administration and Maintenance

  • Managing user access and security in SAP SD
  • Configuring SAP SD system settings and preferences
  • Performing system updates and patch management
  • Monitoring system performance and resolving issues


  • Basic understanding of sales and distribution processes
  • Familiarity with SAP ERP concepts and navigation
  • No prior experience with SAP SD required

By the end of this course, you will have a comprehensive understanding of SAP SD and its various modules. You will be able to effectively utilize SAP SD for sales order processing, pricing, billing, and customer relationship management. Master SAP SD and optimize your organization’s sales and distribution processes through the Sales & Distribution course.

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